The Poets Ale & Smokehouse - Privacy Policy
Who we are
In this privacy policy references to “we”, “us” and “our” are to Good Times Pubs & Bars Limited. References to “our Website” or “the Website” apply to all of the above name.
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Topics:
1. What information do we collect/hold
2. Our Use of Your Information
3 Explaining the legal bases we rely on
4. Marketing Material
5. Your Rights
6. Monitoring
7. Cookies
8. Security Statement
9. Other Websites
10. Storage
11. Change to this Policy
12. Contacting the Regulator
1. What information do we collect/hold
Refers to information we collect via our various website(s)/apps and information given to us by you, abut you or on behalf of those you represent. Your information is collected when you request information from us, contact us (and vice versa), make a booking, use our website(s)/apps, link to or from our website(s)/apps, connect with us on social media and any other engagement we or our business partners have with you. This may include information such as your name, contact
details, IP address. This may also include social preferences, interests and location.
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2. Our Use of Your Information
(1) We may collect and process your information for the purposes set out in our registration with the Information Commissioner’s Office (ICO), and disclose the same to our group of companies for business purposes and also to companies and our services who act as "data processors" on our behalf, or to our service providers operating systems or business functions on our behalf
(some of whom are located outside the UK/EEA or an international organisation). These business purposes include administration, providing services (and contacting you where necessary), customer care, service quality, business management and operation,
risk assessment, security, fraud and crime prevention/detection, monitoring, research and analysis, social media, advertising
and marketing, loyalty programmes, profiling customer purchasing preferences and trends, dispute resolution,
credit checking and debt collection.
(2) Information (such as but not limited to racial or ethnic origin, health or medical conditions, religious beliefs, API / biometric information) may be considered "sensitive personal data" under the GDPR Act 2018. We collect it to cater to your needs or act
in your interest, and we are only prepared to accept sensitive personal data on the condition that we have your positive consent.
If you do not agree to Our Use of Your Information above, we cannot do business with you or accept your booking.
Where necessary personal data will be processed & transported securely and in accordance with the GDPR regulations 2018.
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3. Explaining the legal bases we rely on
Consent
In specific situations, we can collect and process your data with your consent. For example, if you tick a box to receive marketing or similar information from us.
Contractual obligations
In certain circumstances, we need your personal data to comply with our contractual obligations.
For example to process a booking or enquiry.
Legitimate interest
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.
For example, we will use your purchase history to send you or make available personalised offers. We will also use your email address details to send marketing information, telling you about offers and events that we think might interest you.
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4. Marketing Material
We may contact you from time to time with information on offers of goods and services, new offers, forthcoming events
or competitions, reward schemes from our group of pubs. We will tailor the information you receive or see. This will enable is to make available to you more personalised and relevant communications. We may use innovative technologies and work with business partners to achieve this. We never pass your details on to 3rd parties for marketing purposes. By booking with “us” or any of our other companies I give my consent for written testimonial to be used within “our” marketing materials; printed publications, websites - including social media such as but not restricted to Facebook, Instagram and YouTube. You have the right to ask in writing not to receive direct marketing material from us. You can use our "unsubscribe" link on our emails or refer to our literature containing instructions on how to do this. Once properly notified by you, we will take steps to stop using your information in this way. If you wish your party, or any member of your party to be excluded, please contact info@goodtimes.pub.
To help you understand more about please see our Cookies Policy.
By using our website(s), you consent to us using the above mentioned tools. Our website(s) may
contain links to other sites not controlled by us. It is your responsibility to check the status of
these sites.
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5. Your Rights
You have the right to be informed about any data we hold on you and have access to it at any time.
You have the right to rectify any information we hold on you.
You have the right to be forgotten
You have the right to restrict processing of your data
You have the right to data portability in a readable format
You have the right to object
This would normally be free of charge, unless the request is deemed to be excessive.
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6. Monitoring
To ensure that we carry out your instructions accurately, improve our service and for security and fraud, we may review,
monitor and/or record telephone calls, activities using CCTV in and around our premises, transactions and activities
at all points of contact and web, social media and app traffic, activities, etc.
All recordings and derivative materials are and shall remain our sole property.
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7. Cookies
Cookies are text files placed on your computer to collect standard internet log information.
For further information please see our Cookies Policy which is available on our website.
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8. Security Statement
We have taken all reasonable steps and have in place appropriate security measures to protect your information.
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9. Other Websites
Our website contains links to other websites. This Privacy Policy only applies to this website so when you link to
other websites you should read their own Privacy Policy.
10. Storage
Your data will be kept for the duration of the booking required to process the booking and any personal data
will be kept up to an approx. 3 years
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11. Changes to this policy
We keep our Privacy Policy under regular review and we will place any updates on this web pages.
This Privacy Policy was last updated 24th May, 2022
12. Contacting the Regulator
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator
in your country of residence.
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